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Susesi Luxury Resort

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Belek , Antalya , Turkey

About this hotel

General Promotion

Located in Antalya Belek, Susesi Luxury Resort offers its guests comfort and splendor with its magnificent architecture and terrace houses.

Documents
• ISO 22000:2018 FOOD SAFETY MANAGEMENT SYSTEM – REGISTERED BY BUREAU VERITAS.
• ISO 10002:2018 GUEST SATISFACTION MANAGEMENT SYSTEM – REGISTERED BY BUREAU VERITAS.
• ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM – REGISTERED BY BUREAU VERITAS.
• ISO 14001: 2015 ENVIRONMENTAL MANAGEMENT SYSTEM – REGISTERED BY BUREAU VERITAS.
• 2012-2014-2016 GREENING HOTELS – REGISTERED BY BUREAU VERITAS.
• BLUE FLAG – TURÇEV
• GREEN STAR – TR MINISTRY OF CULTURE AND TOURISM
• 2012-2013 WHITE STAR – TÜROFED
• SAFE FACILITY HYGIENE CERTIFICATE – REGISTERED BY TSE.
Awards;
2019
• 2019 CORAL TRAVEL STARWAY BEST 100 HOTEL AWARD
• 2019 NAZAR QUALITY AWARD
2018
• 2018 TRAVELIFE GOLD AWARD
• 2018 TRIPADVISOR CERTIFICATE OF EXCELLENCE
• 2018 HOTELPOINT BEST 100 HOTEL AWARDS
• 2018 TATİLBUDUR.COM SATISFACTION AWARD
2017
• 2017 TRIPADVISOR CERTIFICATE OF EXCELLENCE
• 2017 CORAL TRAVEL STARWAY BEST 100 HOTEL AWARD
• 2017 TATİLBUDUR.COM SATISFACTION AWARD
2016
• 2016 TRAVELIFE GOLD AWARD
• 2016 TUI UMWELT CHAMPION AWARD
• 2016 HOLIDAY CHECK AWARD
• 2016 TUI TOP QUALITY AWARD
• 2016 ZOOVER MOST RECOMMENDED FACILITY AWARD
• 2016 TRIPADVISOR CERTIFICATE OF EXCELLENCE
• 2016 HOTELPUAN BEST 100 HOTEL AWARDS
2015
• 2015 CORAL TRAVEL STARWAY BEST 100 HOTEL AWARD
• 2015 TOPHOTELS.RU CERTIFICATE OF EXCELLENCE
• 2015 THOMAS COOK GROUP QUALITY AWARD
• 2015 TRIPADVISOR CERTIFICATE OF EXCELLENCE
• 2015 TRAVELIFE GOLD AWARD
• 2015 FISCHER AWARD
• 2015 TATİLBUDUR.COM SATISFACTION AWARD
• 2015 HOLIDAY TEST AWARD
2014
• 2014 TUI UMWELT CHAMPION AWARD
• 2014 TRAVELIFE GOLD AWARD
• 2014 TOPHOTELS.RU CERTIFICATE OF EXCELLENCE
• 2014 TRIPADVISOR CERTIFICATE OF EXCELLENCE
2013
• 2013 HOLIDAY CHECK AWARD
• 2013 TOPHOTELS.RU CERTIFICATE OF EXCELLENCE
• 2013 TRIPADVISOR CERTIFICATE OF EXCELLENCE
• 2013 ZOOVER MOST RECOMMENDED FACILITY AWARD
• 2013 CORAL TRAVEL STARWAY BEST 100 HOTEL AWARD
• 2013 HOTEL POINT MEDITERRANEAN REGION AWARD
• 2013 WORLD LUXURY HOTEL AWARDS


Eating and Drinking

Breakfast, lunch and dinner buffet meals are free. Some local and foreign alcoholic and non-alcoholic beverages are free of charge for 24 hours (in certain bars) within the brands determined by the facility. There are snacks available 24 hours a day. It provides service within the concept at the hours determined by the facility.

Tugra and Ada A la carte restaurants with reservation and free of charge. Cassia, Paprica, Tumanna and Alesta a la carte restaurants with reservation and charge. Bacus Wine House with reservation and charge. A la carte restaurants are closed one day a week. The minibar is filled with soft drinks, beer and light snacks every day. Disco serves within the concept between the hours determined by the facility (Deluxe drinks are paid).

Restaurants
Tumanna A la Carte Restaurant(Steak House)(Paid)
Alesta A la Carte Restaurant (Paid)
Island A la Carte Restaurant
Tugra A la Carte Restaurant
Paprica A la Carte Restaurant (Paid)
Cassia A la Carte Restaurant (Paid)


Service Hours

07.00-11.00 Breakfast
09.00-11.00 Tuğra Restaurant Village Breakfast With Reservation / Spreading
10.00-00.00 Takatuka Pool Bar
10.00-17.00 Pier Bar
10.00-18.00 Island Bar
10.00-18.00 Alesta Beach Bar
10.00-18.00 Teenager Bar
10.00-20.00 Aqua Vitamin Bar
11.00-16.00 Tugra Restaurant Pancakes
12.00-16.00 Snack Menu
12.30-14.30 Lunch
13.00-18.00 Sandal Food Corner Snack
16.00-00.00 Bowling Bar
16.00-00.00 Edwards Sports Bar
16.00-18.00 Coffee Break
16.00-20.00 Patisserie Service
19.00-21.30 Dinner
19.00-22.30 Island A’la Carte Restaurant
19.00-22.30 Alesta A’la Carte Restaurant
19.00-22.30 Cassia A’la Carte Restaurant
19.00-22.30 Paprica A’la Carte Restaurant
19.00-22.30 Tugra A’la Carte Restaurant
19.00-22.30 Tumanna A’la Carte Restaurant
20.00-23.00 Teenager Bar
21.30-00.00 Sandwich
00.00-04.00 Night Buffet
24 Hour Dream Lobby Bar
24 Hour Sandal Bar
24 hours Room Service Menu / Paid (from the free menu between 04.00 – 07.00)
Bacus Wine House provides service within the reservation (Paid)


Location

The facility in Iskele is located 2 km from Belek center, 35 km from Antalya Airport and 40 km from Antalya city center.


Other Facilities

Paid private service applications:
In line with the demands of our guests, the following services are paid.
• SPA center products and services,
• Golf Organizations,
• Fitness trainer and tennis teacher,
• External phone calls,
• Laundry and Dry cleaning service,
• Photo services,
• All products and services to be supplied from stores

Birthday & Anniversary Concept
• Special celebration card for the meaning of the day
Cake indicating the importance of the day (heart-shaped cookies are served wherever and however you want.) champagne
• 15% discount at SPA

Privileges for our regular guests;
• Fruit basket & wine in the room
• 20% discount on SPA usage
• Susesi beach bag
• Turn-down service


Honeymoon

Welcome to the hotel with fresh flowers upon arrival
Rich fruit and dessert plate in the room at the entrance
Concept cookies, champagne or soft drinks in the room upon arrival
Early check-in / late check-out according to availability
Special bedding set for the room
Complimentary one-time breakfast service to the room
Free romantic dinner in one of our paid A’la Carte restaurants (1 time) * Tumanna A’la Carte
not included.
A la Carte reservation priority
20% discount on massage for couples at SPA
Daily turn-down service
Susesi beach bag


Spa / Wellness

La Calisse SPA center is built on an area of 4500 m². It consists of two parts, paid and free. There are 2 heated indoor pools, Turkish bath, 2 saunas, steam room, relaxation room, vitamin bar and fitness center in the free area. In the paid area, there are 4 VIP rooms, 3 skin and body care rooms, 2 Ayurvedic massage rooms, 3 Balinese massage rooms, There are 2 Thai massage rooms, 12 standard massage rooms, a VIP hammam and a VIP relaxation room.

8 different special concepts are applied in the paid area.
TURKISH BATH concept
BALI concept
THAI concept
JAPANESE concept
INDIA concept
ROYAL concept
FACE AND BODY CARE concept (products of Ericson, Mr. Barth companies)
MACHINE MAINTENANCE concept (LPG, CACI, OXYGEN machines)
There are 4 VIP rooms with private bath, sauna, steam room and jacuzzi.
La Calisse SPA is open between 09:00 and 20:00.


Size Information

Established on an area of 90,000 m², the facility has 554 rooms.

Hotel Facilities

Air Conditioning
Airport Transport
Beach
Fitness Center
Flat Tv
Heater
Internet – Wifi
Parking
Pool
Restaurant
Smoking Room
Washer & Dryer

Hotel Consept

ALL
U.ALL

Rules

Check In 02:00 pm
Check Out 12:00 pm
Hotel Policies

General Warnings

Guests whose residence is abroad and whose covid-19 test is mandatory on their return to their countries; test centers, airports and the health institution with which the facility has a contract, can have PCR tests done for a fee. Guests who wish to have a test at the facility's contracted health institution should contact the Guest Relations Department 72 hours in advance. The test fee is 30 euro. Although the working time of the PCR test is in the range of 5-6 hours, it can take up to 24 hours for the results to be announced in case of density. It is recommended that guests do the PCR test 48 hours before the trip so that they are not affected by the intensity that may occur. Guests with positive results are required to inform the facility management and the consultants at the airports. Test results; In case of application in person, it can be sent as a printout of documents, via e-mail to mobile phone via Whatsapp application. The test results can be given in Turkish and English with the last 4 digits of the passport number via the e-pulse application of the TR Ministry of Health. Couples who want to take advantage of the honeymoon package must show their marriage certificate during the check-in process for their accommodation within one month from the date of marriage. Access to Susesi Luxury Resort rooms starts at 14.00. Check-out time from the rooms is 12:00 at the latest. Pets are not accepted at the property. The use of open spaces in the facility depends on seasonal conditions. 2+2 or 3+1 stays in rooms other than family rooms or some private rooms may create congestion in the room and the extra beds provided may not be as comfortable as a fixed bed. Ultra All Inclusive stays provided at the facility start with dinner, include dinner as much as the number of nights stayed, and end with lunch on the day of departure. If the room to be accommodated is special type rooms such as family room, suite room (and so on), no refund will be made if any of the guests leaving the hotel early. The location, maps and distance of the hotel to public areas are to provide as much information as possible. No liability is assumed for the accuracy of this information. It is the passenger's own responsibility to contact the hotel directly to obtain the most up-to-date full location information and directions. The person making the reservation is obliged to enter the names of all persons who will be staying at the hotel correctly. It is the person's responsibility to ensure that the correct e-mail address and mobile phone number for transfers are entered when making your reservation. The services offered by the facilities within the concept and the use of some service areas may be limited or closed during the stay according to the circulars and legal regulations within the scope of Covid-19. Some services may not be available partially or completely. All guests who make a reservation; The facility has to comply with all the measures taken by the relevant institutions, especially the Ministry of Health, local institutions/authorities regarding Covid-19, and provide all the information requested from them within the scope of these measures. Some services to be offered to guests who do not comply with the measures may be terminated. The facility or Turlider.com is not responsible for the negative situations that may occur if the guests do not comply with the measures taken within the scope of Covid-19. Within the scope of Covid-19 measures taken by the relevant public institutions in order to protect the health of the guests; The facility may not accept customers who are diagnosed - contacted or who do not provide the requested information, take them to the isolation room, ask them to leave the facility or take other actions deemed necessary within the scope of the regulations of the relevant public institutions.

Measures Taken Within the Scope of Covid-19

Measures Taken Within the Scope of Covid-19 During the covid-19 pandemic, the rules and measures in the circulars published by the official authorities will be applied at the facility, and within this framework, the use of masks in all areas of the facility is mandatory until the restrictions are lifted. All food and beverage units in the facility will serve as described in the circulars in accordance with the social distance rules. The capacities of the previously determined table-chair places, seating and table arrangements will not be changed. In all restaurants in the facility, the seating arrangement and capacities will be arranged according to the social distance rules, and the existing places of the tables and chairs will not be changed in the seating plans and capacities. All activities will be planned in accordance with the social distance rules in the circular and mandatory. Swimming pools, beaches and slides will be arranged in accordance with social distance rules. When the maximum number of people is reached according to the area / number of people account, new guests will not be accepted. The use of personal swimming equipment is prohibited in swimming pools. The mini club will be open on a limited basis under certain rules. According to the social distance rules, child guests will be accepted in accordance with the m2 capacity calculation specified in the circulars and no collective activity will be held. Toys, playgrounds and games will not be used. In the evenings, kids disco – mini disco will serve in accordance with social distance rules. Cool Age will be turned off. Free hammam and sauna will be closed. In case of approval from the official authorities, it will be opened to serve with reservation in accordance with the social distance rules. In accordance with the social distance rules, limited guests will be accepted to the indoor pool, and no additional guests will be accepted when the capacity is full. The rules that must be followed due to the pandemic in the facility have been arranged in a way to prioritize the health and safety of guests and employees in line with the increasing hygiene requirements and to minimize risks. According to the explanations and rules from the official authorities, changes may occur in the services provided by the facility.
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