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Crystal Waterworld Resort & Spa

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Belek , Antalya , Turkey

About this hotel

General Promotion

Aiming for its guests to enjoy every moment of their holiday to the fullest, Crystal Waterworld Resort & Spa makes innovations to increase the comfort of beds in its rooms.

Located in Bogazkent, a holiday paradise, Antalya, Crystal Waterworld Resort & SPA offers its guests a pleasant holiday with its private beach and comfortable rooms. On the beach belonging to the property, sunbeds, umbrellas and towels are provided free of charge to the guests.

In the modern decorated, spacious and bright rooms of the facility; balcony, minibar, safe, wireless internet, air conditioning, television and satellite broadcasting. Laundry, dry cleaning, room service, 24-hour reception and free private parking are among the other services offered by the facility.

The SPA center, sauna, Turkish bath, steam room and massage treatments in the facility make the holiday more enjoyable for the guests. There is also a fitness center and tennis court for those who like to do sports and want to keep their form.

As an alternative to the private beach area, the facility has indoor and outdoor swimming pools and a sun terrace. In addition to these facilities, there is also a children’s pool.

Rich breakfast, lunch and dinner are served as open buffet. Tastes from Turkish, Far Eastern and Italian cuisines are carefully prepared by master chefs in the a la carte restaurants located in the facility.

Crystal Waterworld Resort & SPA is located 45 km from Antalya Airport. Transfer service to the airport is provided upon request and for an additional fee.


Eating and Drinking

Breakfast, lunch and dinner buffet meals are free. Local and foreign alcoholic and non-alcoholic drinks within the brands determined by the facility are free of charge between 10.00-01.00.

The minibar is filled with soft drinks every day.

There is a diet corner in the facility and the employees are closely interested in all the needs of the guests during the buffet hours. The Guest Relations Department and the kitchen team contact the guests who marked the allergen warning on the Guest Information Cards filled at check-in and assist them in accordance with Crystal Hotels Management standards.

The Caretta Restaurant by the sea is used a la carte in the evenings.


Service Hours

07.00-11.00 Breakfast
08.00-00.00 Lobby Bar
10.00-00.00 Arena Bar
10.00-00.00 Pool Bar
10.00-23.00 Tea Service (with Dry Cake and Cake)
11.00-22.00 Patisserie
11.00-17.00 Pancakes
11.00-17.00 Snacks
12.30-14.30 Lunch
14.00-18.00 Ice Cream Time
18.00-00.00 Terrace Bar
18.30-21.30 Dinner
23.00-02.00 H2O Disco Bar


Beach

The facility, which is located by the sea, has a mixed sand and pebble beach. Umbrellas, sunbeds, mattresses and towels are free on the beach.


Location

The facility in Bogazkent; It is located 11 km from Belek center, 45 km from Antalya Airport and 52 km from Antalya city center.


Honeymoon

Upgrade to standard rooms according to availability (except Honeymoon Suite room type)
Desired 1 day breakfast in the room (with freshly squeezed juice – excluding Honeymoon Suite room type)
1 free à la carte restaurant (1 honeymoon dinner, subject to availability)
Special design sweet box
Body lotion
dental set
shaving kit
Dressing gown


Size Information

Established on an area of 52.000 m², the facility has a total of 1023 rooms.

Hotel Facilities

Air Conditioning
Airport Transport
Beach
Fitness Center
Flat Tv
Heater
Internet – Wifi
Parking
Pool
Restaurant
Smoking Room
Spa & Sauna
Washer & Dryer

Hotel Consept

ALL
U.ALL

Rules

Check In 02:00 pm
Check Out 12:00 pm
Hotel Policies

General Warnings

The facility reserves the right to make changes in the services provided during the Covid-19 pandemic. Couples who want to take advantage of the honeymoon package must show their marriage certificate at check-in for their stays within 6 months from the date of marriage. Access to Crystal Waterworld Resort & SPA rooms starts at 14.00. Check-out time from the rooms is 12:00 at the latest. Pets are not accepted at the property. The use of open spaces in the facility depends on seasonal conditions. 2+2 or 3+1 stays in rooms other than family rooms or some private rooms may create congestion in the room and the extra beds provided may not be as comfortable as a fixed bed. Ultra All Inclusive accommodation provided at the property starts with dinner, includes dinner for the number of nights stayed, and ends with lunch on the day of departure. If the room to be accommodated is a special type of room such as a family room or a suite room, no refund will be made if any of the guests leaving the facility early. The location, maps and distance of the hotel to public areas are to provide as much information as possible. No liability is assumed for the accuracy of this information. It is the passenger's own responsibility to contact the hotel directly to obtain the most up-to-date full location information and directions. The person making the reservation is obliged to enter the names of all persons who will be staying at the hotel correctly. It is the person's responsibility to ensure that the correct e-mail address and mobile phone number for transfers are entered when making your reservation. The services offered by the facilities within the concept and the use of some service areas may be limited or closed during the stay according to the circulars and legal regulations within the scope of Covid-19. Some services may not be available partially or completely. All guests who make a reservation; The facility has to comply with all the measures taken by the relevant institutions, especially the Ministry of Health, local institutions/authorities regarding Covid-19, and provide all the information requested from them within the scope of these measures. Some services to be offered to guests who do not comply with the measures may be terminated. The facility or Turlider is not responsible for the negative situations that may occur if the guests do not comply with the measures taken within the scope of Covid-19. Within the scope of Covid-19 measures taken by the relevant public institutions in order to protect the health of the guests; The facility may not accept customers who are diagnosed - contacted or who do not provide the requested information, take them to the isolation room, ask them to leave the facility or take other actions deemed necessary within the scope of the regulations of the relevant public institutions.

Measures Taken Within the Scope of Covid-19

Measures Taken Within the Scope of Covid-19 Precautions Taken throughout the Facility The facility updates the hygiene and health protection systems in this direction by the Quality Management Departments, by constantly following the official instructions, recommendations and recommendations issued by the World Health Organization, the Ministry of Health of the Republic of Turkey and the Ministry of Culture and Tourism of the Republic of Turkey, the opinions of the relevant official and expert authorities. The facilities are subject to comprehensive health information inspections at certain frequencies by the contracted international accreditation institution (Bureau Veritas) in accordance with the relevant quality standards and legal requirements. In this sense, all services and services offered at the facilities, including food and health standards and personal hygiene rules, are checked regularly. On a daily basis, all food product samples offered in restaurants are kept in witness sample cabinets for health analysis in case of a possible risk. Water samples are taken from the pools on a daily basis, and all necessary tests and controls are carried out throughout the hotels. These data are recorded regularly. My standard cleaning plans are followed for the cleaning of public areas, with an additional focus on the contact surfaces. All contacted risky surfaces and devices throughout the facility, such as door handles, elevator call buttons, batteries, handrails, light switches, fitness devices, mini club equipment, tables, chair armrests, chaise lounges, telephone handset, television and air conditioner controls, which are constantly touched, are effectively It is cleaned regularly and frequently using disinfectants. There are hand disinfectants for individual use in all public areas. The number of all hand disinfectants has been increased throughout our hotels for guests and employees, and these disinfectants are positioned in all guests' rooms, restaurant entrances and all toilets to be checked and renewed regularly. Extra attention is paid to the cleaning of toilets and sinks in common areas and contact points. For the cleaning of these areas, after cleaning with water and detergent, disinfection with appropriate chemicals and ozone is applied. T.R. Based on the decisions of the Ministry of Health and Relevant Official Authorities, employees serving in public areas are currently obliged to use masks. Shop employees must also comply with this practice and all other specified hygiene rules. All supplier employees who provide goods, products and services to the facilities from outside are also required to wear masks inside the facility. The areas where the guests will use masks within the facility are generally defined as the areas with high density. predictable. Other beach etc. Maskless roaming may be possible, provided that maximum attention is paid to the use of safe distance in areas. (The final decision will be announced by the official authority and hotel management before the opening.) In case of a need for masks, information will be given before the facility opens on how to meet it. Disinfection with ozone is one of the most effective and natural methods of disinfecting risky areas. Ozone, a natural substance, is a safe, healthy and environmentally friendly substance. In areas with high risk such as WC, very effective sterilization process is carried out with ozone devices to the finest detail and these areas are purified in depth. In suitable pools, disinfection method with ozone and 99.9% hygiene are provided. The ozonation system, which provides 3200 times more effective disinfection than the Chlorine components in standard use, makes a high contribution to the sanitation studies throughout the facility. The disinfection system with ozone is used in all important places, including the disinfection of fruits and vegetables, room disinfection. Precautions Taken for the Swimming Pool It is carefully ensured that the disinfectant rates of the pools are at the standards determined in the legislation. Pool disinfection chemicals are adjusted by automatic dosing pump in accordance with legal parameters. The pool values ​​are constantly monitored and recorded by the specialized technical personnel with daily measurements. Ozone technology is used in suitable pools. All pools are constantly monitored by internal audits and external audits by official institutions. Capacity limitations and social distance adjustments are constantly monitored by lifeguards at the pools. The amount of fresh water inlet is increased by increasing the routine backwash rate in the pool waters. Hygiene Measures Taken in Private Areas Sauna, massage parlors, gyms and children's clubs are limited in use when necessary, depending on the intensity. These areas are used by keeping a limited number of records, if necessary, and mechanical cleaning and ventilation of the areas are carried out at regular intervals. The frequency of surface disinfection has been increased in these areas. New settlement plans will be implemented to protect social distance in all common areas. (Amphitheater, pier, beach, restaurants etc.) Precautions Taken for Mini Club Toys that are difficult to clean, and hygienically risky materials (puffy animals and ball pools, etc.) are not kept in playgrounds and children's clubs. All sanitation methods that have legal compliance in ensuring mini club hygiene are meticulously applied, and measures to protect social distance are taken with precision. Between 00.00 at night and 04.00 in the morning, active and deep disinfection with ozone is carried out in all mini club closed areas. Capacity Limitations in Facility Areas The basic principle in applications is the necessity of providing health first and then guest satisfaction. In the densities observed in other service areas, the hotel management always has the authority to restrict service and ensure social distance. This subject cannot be made the subject of any complaint or reclamation by the guests. Elevator service is particularly limited in terms of the health of the guests. On the other hand, the disinfection frequency of elevators is increased. Unless necessary, guests are advised to use the stairs. We present our written and verbal warnings about not exceeding one fourth of the maximum capacity defined in elevators. Hand disinfectants are definitely deployed at the elevator exits. Food Hygiene Procedures Food production, warehouse and processing areas are monitored with a camera system. Food engineers and/or food technicians, working under the quality department within the facility, are responsible for receiving, storing, cooking, presentation, etc. during the food production stages. All processes are meticulously and according to ISO 22000 standards and TC. They perform in 100% compliance with their Legal Legislation. All vegetable and fruit products are sent to the processing-presentation areas after being thoroughly disinfected with a healthy ozone water washing automation system in accordance with legal parameters. Commonly used items such as forks, spoons, glasses and plates and all equipment used in the kitchen and in the service are washed in special machines at high temperature with water and detergent after each use, ensuring 100% hygiene and keeping these materials in a clean environment until the time of use. R&D studies are carried out by Kristal Industrial to disinfect ice machines with ozone. In order to verify the cleaning and disinfection processes carried out, hygiene analyzes are carried out regularly with swap and media petri dish samples taken from various usage areas by our contracted accredited laboratory institutions, and the hygiene efficiency is continuously controlled. Social Distance, Personnel Training, Space Hygiene The seating areas in the social spaces are arranged as much as possible and the distance between the tables in the eating-drinking spaces is not less than 1 meter (preferably 2 meters). Restaurant employees pay maximum attention to hand hygiene. Hands are washed with soap and water for at least 20 seconds, and alcohol-based hand antiseptics are used in the absence of soap and water. Intensive training and inspection activities on hygiene are carried out for all employees throughout the entire facility. Tables, chairs and all surfaces in contact with other social spaces are thoroughly disinfected before and during each service. The social distance principle is handled sensitively in the sun lounger settlements in the beach and pool areas. Sunbeds are disinfected regularly during the day and are kept ready for use in a sterile condition. Guests can check-in at the lobby areas, instead of the reception desk, taking into account social distance. Concentration on the desk is not allowed. Contact-preventing systems are being developed in the door handles and handle systems of WCs. Fresh air inlet flow rates will be increased in all general spaces. In this way, the fresh air circulation of indoor spaces is increased as much as possible. In addition, natural ventilation of the spaces is provided at very frequent intervals. Hygiene in Open Buffet Systems Due to the open buffet system in the main restaurants and some eating areas, the risk of hand contact is high, and it has become necessary to develop new service applications in this regard. In this regard, R&D studies are carried out by Kristal Industrial Kitchen Production Facilities, which operates as another branch of the company. In the summer season of 2022, sample buffet presentations will be applied on the field in some facilities. The brand of the Kristal Group, which defines the transition to the hygienic buffet presentation model, will be offered to guests in the 2022 season under the name of WeServe. With this system, direct contact of the guests with the buffets and foods will be prevented and the service will be carried out by the kitchen team. Precautions Taken in Rooms Textile products such as sheets and towels are washed in the central laundry of our group at 70-90°C with detergent and in tunnel type state-of-the-art industrial washing machine systems. All textile (bed linen, sheets, towels, etc.) products are folded and stacked in special machines without touching them, and they are packed automatically in a way that does not allow dust and particles to form during this process. In addition, maximum hygiene is ensured by subjecting the room beds to deep sanitation with ozone technology at frequent intervals. All room cleaning is carried out according to high hygiene standards in line with operating instructions and procedures. Room cleaners wear gloves after washing their hands and do the cleaning with gloved hands. Gloves are removed after each room cleaning, hands are washed properly and new gloves are put on before the next room cleaning. In the room cleaning processes, the products of international detergent brands are used in line with the relevant instructions, and the surfaces are thoroughly disinfected with appropriate disinfectants with cloth coding systems. Much more effective cleaning is carried out in the checked-out rooms, and the entire room ozonation technology is thoroughly sterilized and hygienic before the new guest is accepted. Regular maintenance and repairs of the air conditioners in the rooms are provided in accordance with the manufacturer's instructions. All installation floors are disinfected. Legionella Prevention Measures Legionella Protection Procedure is applied and followed precisely in all facilities of Crysstal Group, and practices in this regard are carried out regularly according to published instructions and procedures. Air conditioner fan coil tablets, water chemicals, aerator and shower head maintenance, routine running of stagnant water, thermal shock in water, comprehensive maintenance services in risky areas are applied with strict discipline and all applications are recorded. 24 Hours Uninterrupted Health Service At the facilities, there is a continuous doctor and 24-hour nurse service who can provide qualified medical care and advice upon the request of our guests. Contracted corporate Hospital Service and Ambulance Service are provided in close proximity to the facilities. Information and Awareness In general areas of use, T.C. Information posters about covid-19 prevention methods published by the Ministry of Health and specified by other relevant authorities are available in 4 languages. Continuous training and awareness-raising activities regarding general health and hygiene rules are organized by the quality and education departments. There are information brochures about Hygiene and Health practices in rooms and general areas. Human Health Control Process Personnel who have any health problems are not employed unless they receive the "can work" approval by the workplace doctor. In the event that a symptom of an infectious nature is detected in the guests staying at the facility, the relevant guest is isolated according to the procedures determined by the doctor and the relevant facility management, and the instructions published throughout the facility and which will be implemented in such cases are meticulously applied. The tests that are legally obligatory for the employees are applied regularly in certain parameters. All personnel entering the facility are subject to fire measurement control with a thermal camera and the data is recorded. In risky situations, it is decided whether the personnel will work or not with the decision of the workplace doctor. All guests entering the property are supervised by a thermal camera. Possible risks and detections are evaluated by the Hygiene and Health Committee and decided in line with the relevant procedures and instructions. 3rd Party Outsourced Operator Audits Some operators providing guests from Source Markets have "Health & Safety" inspections by contracted 3rd party inspection companies for occupational health at the facilities where they work. In these audits, it provides different perspectives to the facility in terms of external audit advantage and allows the system to become stronger. Inner control Within the scope of ISO Standards, with the planning of the Quality Management Department, audit and control studies regarding the food safety system, hygiene procedures and instructions, occupational health and management are carried out at each facility throughout the year, the findings are recorded and solutions are produced promptly. Continuous control and development of the system is ensured. Legal Authority Controls T.R. Control and audit studies are carried out continuously by the competent authorities to determine all health risks existing in the facility in the form of regular and spot checks. Facility Hygiene & Health Committee In the Hygiene and Health Committee to be established under the Presidency of the General Manager at all facilities of the Crystal Group, under the managerial responsibility of the Deputy General Manager or the Operations Manager, Workplace Physician, Health Personnel, Manager on Duty, Night Manager, Operations Manager, Quality Representative, Food Engineer or Technician, Technical Manager, Rooms Manager, Square Chiefs. The relevant committee supervises and controls all the processes and practices described above on site and takes a one-to-one role in coordination. All communication, correspondence and information within the facility are provided by this committee. Operations Management and Quality Management Representative, current developments and new applications in the world, T.C. They follow the instructions and publications of the Ministry of Health and other relevant official bodies and ensure that new practices are updated in the facility. Registration and Information System All applications, inspections, controls, findings, analysis results, measurement values, minutes, reports, etc. related to food safety, occupational health and safety, hygiene and health. All documents are recorded 100% in writing according to ISO norms and reported periodically. The data is used to develop preventive measures. All new control forms and registration documents, system procedures and instructions required for hygiene and health practices are prepared in writing by the Central Quality Management and Facility Hygiene and Health Committee and included in the system.
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