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Calista Luxury Resor

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Belek , Antalya , Turkey

About this hotel

General Promotion

Calista Luxury Resort is located in Belek, where the enchanting beauty of nature meets the deep blue waters; stands out with its architecture, service quality and different concept. Calista Luxury Resort, which draws attention with its glamorous architecture and warm atmosphere as well as the special services it offers to its guests, opens the doors of an unforgettable holiday to both adults and little guests.


Eating and Drinking

Breakfast, lunch and dinner buffet meals are free. Local and foreign, alcoholic and non-alcoholic beverages within the brands determined by the facility are free of charge for 24 hours. Minibar is filled daily with soft drinks, beer, chips, snacks, wafers and water. Timo, Sakura, Turca, The Grill a la carte restaurants require reservation and cover charge. Elegance (VIP) Restaurant is free with reservation and only for villa guests.

White & Black Bar, Blue Bar, Cool (Disco Bar), Brezza (Iskele Bar), The Jazz Bar, Derp Bar, The Beach Bar, Callos (Vitamin Bar)

Vegetarian and diet menus are offered for 12 months. The vegan buffet is open during the summer season. When guests with allergies inform the facility officials, an allergen card can be prepared for them and special meals can be ordered. In addition, digital food name tags contain information about gluten-containing foods.

Restaurants
Elegance (VIP) A la Carte Restaurant (Paid)
Sakura A la Carte Restaurant (Paid)
Turca A la Carte Restaurant (Paid)
Timo A la Carte Restaurant (Paid)
The Grill A la Carte Restaurant (Paid)


Service Hours

07.30-10.00 Breakfast
10.00-11.00 Late Breakfast
12.00-18.00 Snacks
14.00-16.00 Pancake Treat
11.00-20.00 Tea Service (Dried Cake and Cake)
12.00-18.00 Ice Cream Service
12.00-18.00 Patisserie
12.30-14.30 Lunch
12.30-18.30 Fruit Service
16.00-17.00 Tea Time
19.00-21.00 Dinner
19.00-21.30 A la Carte Restaurants
23.00-01.00 Night Snack


Location

The facility located in Taşlıburun; It is located 4 km from Belek center, 27 km from Antalya Airport and 37 km from Antalya city center.


Honeymoon

Fruit basket and champagne in the room upon arrival
heart cake
chocolate plate
Strawberry (Depending on the Season)
One night free use of a la carte restaurant
Breakfast service to the room on the first morning
Room upgrade subject to availability


Size Information

Established on an area of 120,000 m², the facility has 600 rooms.

Hotel Facilities

Air Conditioning
Airport Transport
Beach
Fitness Center
Flat Tv
Heater
Internet – Wifi
Parking
Pool
Restaurant
Smoking Room
Spa & Sauna
Washer & Dryer

Hotel Consept

ALL
U.ALL

Rules

Check In 02:00 pm
Check Out 12:00 pm
Hotel Policies

General Warnings

Guests who make individual reservations through Etstur cannot be accepted for congresses held at the hotel. Wireless internet in public areas and rooms and wired internet access in the room are provided free of charge. No smoking indoors. Slippers, bathrobes, fruit baskets and wine are placed in the rooms on the check-in day. Couples who want to take advantage of the honeymoon package must show their marriage certificate at check-in for their stays within one month from the date of marriage. Access to Calista Luxury Resort rooms starts at 14.00. Check-out time from the rooms is 12:00 at the latest. Pets are not accepted at the property. The use of open areas serving at the facility depends on seasonal conditions. The facility has a handicapped room. Except for family rooms or some private rooms, 2+2 or 3+1 stays in other rooms may create congestion in the room and the extra beds provided may not be as comfortable as a fixed bed. Ultra All Inclusive accommodation provided at the property starts with dinner and includes dinner for the number of nights stayed and ends with lunch on the day of departure. If the room to be accommodated is a special type of room such as a family room, a suite room (and so on), no refund will be made if any of the guests leaving the hotel early. The location, maps and distance of the hotel to public areas are to provide as much information as possible. No liability is assumed for the accuracy of this information. It is the passenger's own responsibility to contact the hotel directly to obtain the most up-to-date full location information and directions. The person making the reservation is obliged to enter the names of all persons who will be staying at the hotel correctly. It is the person's responsibility to ensure that the correct e-mail address and mobile phone number for transfers are entered when making your reservation. The services offered by the facilities within the concept and the use of some service areas may be limited or closed during the stay according to the circulars and legal regulations within the scope of Covid-19. Some services may not be available partially or completely. All guests who make a reservation; The facility has to comply with all the measures taken by the relevant institutions, especially the Ministry of Health, local institutions/authorities regarding Covid-19, and provide all the information requested from them within the scope of these measures. Some services to be offered to guests who do not comply with the measures may be terminated. The facility or Turlideris not responsible for negative situations that may occur if the guests do not comply with the measures taken within the scope of Covid-19. Within the scope of the Covid-19 measures taken by the relevant public institutions in order to protect the health of the guests; The facility may not accept customers who are diagnosed - contacted or who do not provide the requested information, take them to the isolation room, ask them to leave the facility or take other actions deemed necessary within the scope of the regulations of the relevant public institutions.

Measures Taken Within the Scope of Covid-19

Measures Taken Within the Scope of Covid-19 Measures Taken Against Covid-19 at the Facility Measures Taken for the Health of Facility Employees The full progress of the operation is ensured by providing service trainings to the facility employees and the implementation activities to be carried out during the pandemic, by the relevant department managers/team leaders and outsourced (by the workplace doctor, occupational safety specialist and experts in the field). Health checks are carried out in employee recruitment, and after the health checks, after the eligibility given by the Occupational Physician, the employment process is carried out with the report stating that the employee is healthy and suitable for the job. It is disinfected before and after the service, and the safe physical distance rule is applied in transportation vehicles by ensuring that employees wear protective masks during transportation. Personnel working in housekeeping, cleaning services, food and beverage production areas and in the preparation section such as the dishwashing area wear masks and disposable gloves. All employees know and apply the social distance rule in their relations with guests and among themselves, and these precautions are constantly reminded at the department meetings held before the operation. GENERAL SPACE Pools and Beaches In the facility; Rooms, lobby, restaurants, bars, SPA, working areas are primarily ventilated with natural ventilation, central ventilation is used when natural ventilation cannot be used. Central ventilation filters are cleaned monthly and disinfected with disinfectants approved by the Ministry of Health. Continuous disinfection is ensured with the environment disinfectant supplied to the system. Disinfection processes are carried out periodically by the employees in all general areas of the facility. Toilets in common areas (floors, toilets, urinals, sinks, faucets and taps, door handles cleaning, liquid soap and disinfectant control, leaving the doors open, separating the interiors with a screen), door handles, handrails, elevator buttons, electrical switches. Dense surfaces are cleaned frequently and disinfected with disinfectants approved by the Ministry of Health. There are hand disinfection apparatus and units at many points in the collective use areas throughout the facility, and their follow-up is periodically checked. Towels at the beach and pool areas are given to guests by the facility staff. Pool waters comply with the legislation. Periodically, the values ​​specified in the legislation are measured and recorded. All sun loungers, sun lounger cushions, beach cabanas offered to the guests by the pool and on the beach are offered to the guests by applying the necessary disinfection processes on a daily basis. CHECK IN & CHECK OUT Social distancing rules are conveyed to guests by the receptionist and receptionist during check-in. Protective clothing and equipment are provided by the receptionist upon check-in upon request by guests. During check-in, guests are asked for information about where they have been in the last 14 days, their chronic illnesses, if any, and whether they have had COVID-19. Suitcases and belongings are disinfected by the bellboy with disinfectants approved by the Ministry of Health, and are left in the guests' room with disposable gloves and masks, taking into account the social distance. Body temperature is checked by thermal camera at the entrance of guests, employees and visitors to the facility and recorded with facial images. Verification checks are also carried out within the hotel. In the event of a detection outside the accepted temperature range, the "Application in Emergency Situations During the COVID-19 Pandemic Process" standards are activated inside the hotel. If it is not in the hotel, it is not allowed to enter the hotel. For the payments you will make at the facility, contactless POS machines will be used within certain limits and these machines are constantly disinfected. If the contactless coverage is not included, the pos device is covered with a disposable packaging and offered to the guests. Instead of room card applications, applications will be made with the QR code that is downloaded to the guests' smartphones contactlessly before the stay. In cases where this application is not possible, the door cards are prepared and disinfected before the guests enter the hotel, and they are given to the guests safely in their protected covers. Disposable pens are available for guests to sign on register cards or other legally obligatory documents. ROOMS Housekeeping personnel work with masks and disposable gloves, and after each cleaned room, before the cleaning of another room begins, hands are washed and new masks and gloves are changed. Accommodation capacity usages are monitored in a controlled manner, and rooms are placed at intervals as much as possible, and after the planned cleaning and disinfection processes in the rooms where check-out is made, no new guests are used for a certain period of time. With the smart room system offered to the guests, it is possible to enter the room without using the room key without contact, and the light and air conditioning management in the room can be done with smart phones. Equipment such as door handles, electrical switches, hand-touched surfaces, telephone, door-window handles, water heaters, television and air conditioner controls in the rooms are cleaned by the facility employees after each check-out and disinfected with disinfectants approved by the Ministry of Health. The amenities and information documents in the rooms are for single use, and a new setup is thrown after each check-out. Glasses, spoons, forks, knives in the rooms are cleaned and disinfected in industrial dishwashers and put into disposable food-appropriate packages, and a new setup is thrown together with other minibar materials after each check-out. All the furnishing materials and towels used in the room are washed daily and in sufficient time. After the cleaning processes carried out by the floor personnel, the rooms are ventilated for approximately 1 hour after the steaming process with disinfection products approved by the Ministry of Health. FOOD HEALTH & BEVERAGE All restaurants, snack bars, tables are planned to be 1.5 meters apart and chair placements are planned to be 60 cm apart. Service equipment used in restaurants and bars is periodically cleaned by F&B employees before and after the service and disinfected with disinfectants approved by the Ministry of Health. In the open buffet service provided at Bellum Restaurant, the meals requested by the guests are served by the kitchen staff. Beverage setups in restaurants are located in the service section, all drinks are served by F&B employees. In the open buffet service provided at Bellum Restaurant, the meals requested by the guests are served by the kitchen staff. In restaurants and bars, the tables and the upper part of the furniture are cleaned by the F&B employees after the use of the guests, and disinfected with disinfectants approved by the Ministry of Health. New setups of disposable equipment on the tables in restaurants and bars are discarded after each guest use. Food production processes, Food Purchases, are carried out with the rules of the Food Safety Management system. ENTERTAINMENT & KIDS CLUB In order to ensure social distance in the activity programs of the Animation Department, Sports and Health Community, the activity hours are determined by the Animation management according to the number of people in line with the demands of the guests, and the guests are notified daily with the activity program. After the Sports and Health Community activities, the equipment is cleaned by the employees and disinfected with disinfectants approved by the Ministry of Health. Disposable paper towels and disinfectants approved by the Ministry of Health are kept on the equipment in order for the guests to disinfect the areas with hand contact before using the equipment. In the event that the rule specified in the circular "dated 12.05.2020 and numbered 2020/6" regarding Calippo Mini Club guest services is changed, plans have been made in this section to provide services in accordance with social distance, protective equipment and general hygiene and disinfection rules. SPA & FITNESS The Fitness Center serves with the maximum number of people determined by the SPA Management in order to ensure that the guests use it in a way that maintains social distance. The usage hours of the guests are determined according to the demand and the service is provided in an appointment system. After use, the equipment is cleaned by the employees and disinfected with disinfectants approved by the Ministry of Health. Disposable paper towels and disinfectants approved by the Ministry of Health are kept on the equipment in order for the guests to disinfect the areas with hand contact before using the equipment. In order to ensure that the common areas of the SPA are used by the guests in a way that maintains a social distance, the usage hours are determined by the SPA management according to the demands of the guests. The amenities (pouch, soap, shower gel, shampoo) used during the use of the SPA areas are disposable and are given by the SPA reception. It is ensured that the humidity of the SPA is kept within the appropriate range. Sauna, Turkish bath, steam room usage times are limited to 30 minutes for the health of the guests, and then 15 minutes of cleaning and disinfection are provided. GENERAL INFORMATION Information about the measures and practices regarding Covid-19 and hygiene are delivered via online and digital applications, the information document at the reception, the television in the rooms and the kiosk in the general areas. Thus, it is aimed that the guests will have a comfortable holiday by removing the question marks in their minds. In order to establish a healthy and fast communication with guests and employees, healthy and safe information is provided through social media and digital platforms. Within the scope of social distance, all bars, restaurants, lobby, pools, beach, mini club, meeting rooms, all entertainment and sports areas, SPA center, fitness, beach, pier, shops and stores, employee rest, accommodation, transportation and working areas have been arranged in such a way as to leave a social distance of 1.5 meters. Social distance markings have been made, and they are constantly checked by the field managers. Ministry of Health approved hand disinfectant in common areas, service areas (Reception, Lobby, Restaurant, Snack, Bars, SPA, Fitness, Beach, Pier, Animation, Sports and Health Community activity areas, Mini Club, Meeting Halls, Cinema, Game Hall) and protective equipment (disposable surgical mask, gloves, visor, apron, etc.) are available. If the guests need it, they can request it from the staff on duty. There are waste bins with gray lids for masks, gloves and other protective equipment wastes in common areas. Cleaning of frequently touched surfaces such as seats, door handles and hand grips in the transfer vehicles of the facility is carried out before each transfer. All installations and equipment of the facility are periodically maintained by authorized service or experts who have been trained in their field. The ventilation filters of the facility are cleaned regularly and disinfected with disinfectants approved by the Ministry of Health. All materials and products offered to the guests are purchased from suppliers who perform hygiene activities, are accepted to the facility after control and disinfection processes, and storage and disinfection works are carried out in hygienic environments. For Guests: Complying with the social distance markings in the common areas (Social distance rules do not apply to people you stay in the same room, come on holiday together, or belong to the same family.), Wash your hands for 20 seconds after touching surfaces, face, hair, clothes, before eating and drinking beverages. Washing by touching all parts of your hands as specified in the Hand Washing Schedule of the Ministry of Health or using disinfectants in common areas, Before using equipment in Fitness, Sports and Health Community activities, you should also disinfect the areas with hand contact with the equipment, During check-in, you must inform the receptionist about the places you have been in a different country in the last 14 days, your chronic illnesses, if any, and whether you have had COVID-19, To make your payments online or through contactless channels in order to minimize contact, To use gray capped waste bins in common areas for masks, gloves and other protective equipment wastes, Beverage setups in restaurants are in the service section, and beverage services are provided by F&B employees. In case of your request, you send it to them, In the Open Buffet service provided at Bellum Restaurant, the meals you request are served by the kitchen staff. To convey your requests to them, To forward your request for guest towels at the beach and pool areas to the employee in charge, You are kindly requested to use a mask during hotel transfers. In case of high fever, cough, shortness of breath, it is important not to use the common areas and for the health of you and all your guests, it is important to see the doctor's office by wearing your mask without wasting time. With the onset of the Covid-19 epidemic, the Health and Safety Board was established under the chairmanship of the General Manager of the facility. The Health and Safety Board constantly monitors the developments, and this board also makes necessary revisions in procedures and practices according to new developing situations, and maintains a healthy and fast communication with the facility staff and guests.
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